Is the IVR Menu Dead? Well, That Depends

12.01.2025 00:00 call-center-software-features interactive-voice-response ivr-best-practices ivr-menu ivr-routing ivr-software ivr-solutions ivr-systems software voip

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here’s why.

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